Help
This is how 2k18 works.
Say what you need
Type it in plain words, the way you would tell a person.
Press Ask
The chat reads it and answers in a sentence or two.
Follow a link
The answer links to the right site or app. Click one to go there.
It only points the way
The chat can't buy anything or see your account.
See this again
The Help page has this walkthrough, and so does the link under the chat.
More help
The help center has written guides. Open the help center.